Last updated: June 2026
IRide Transportation ("IRide," "we," "us") provides non-emergency medical transportation in St. Landry and Lafayette parishes, Louisiana. This policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.
Information we collect
- Contact details you provide — name, phone, email, and address.
- Trip details needed to arrange transportation, such as pickup and destination locations, dates, times, and any mobility or assistance needs you choose to share.
- Information from healthcare plans, brokers, or facilities that arrange rides on your behalf.
- Driver applicant information, including license type and work history, when you apply to drive with us.
- Basic website and device information collected automatically to keep the site secure and working properly.
How we use your information
- To schedule, coordinate, and provide your transportation.
- To communicate with you about rides, confirmations, and follow-up.
- To bill for services and process payments.
- To review driver applications and manage hiring.
- To meet legal, regulatory, and contractual obligations.
How we share your information
We share information only as needed to provide our services. This may include Medicaid managed-care plans, the state transportation broker, and the healthcare facilities involved in your trip; trusted service providers that help us operate, such as our scheduling and dispatch software and customer-communication tools; and any party where required by law. We do not sell your personal information.
Health information & HIPAA
When we handle protected health information on behalf of a healthcare provider or plan, we do so in line with applicable agreements, including Business Associate Agreements where required, and consistent with HIPAA.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information protected.
Your choices
You may request access to or correction of the information we hold about you, and you may opt out of non-essential marketing communications at any time. To make a request, contact us using the details below.
Children's privacy
Our website is intended for a general adult audience and is not directed to children under 13. When we transport minors, we do so only as arranged by a parent, guardian, healthcare plan, or facility.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.
Contact us
IRide Transportation · 505 Loire Ave., Suite A, Lafayette, LA 70507
Phone: 3378959784 · Email: info@iridetrans.com
