Non-Emergency Medical Transportation · St. Landry & Lafayette Parishes, Louisiana

Every appointment matters. We make sure you get there.

IRide Transportation provides safe, on-time ambulatory medical transportation for Medicaid members, private-pay riders, and healthcare facilities across St. Landry and Lafayette parishes.

Established 2020Louisiana SEBD CertifiedAll 5 Medicaid MCOsLocally owned & operatedMember, The Transportation Alliance
IRide Transportation driver assisting a passenger with care outside an appointment facility
Compassionate, On-Time CareSt. Landry & Lafayette Parishes
25,000+
Trips completed across Louisiana
2020
Serving our parishes since
5
Louisiana Medicaid plans served
16 hrs
Daily availability, 4 AM–8 PM
What we do

Transportation built around the appointment, not the other way around.

We keep riders connected to the care that keeps them well — dialysis, treatments, follow-ups, discharges, and routine visits — with dependable, courteous service.

Medicaid-covered rides

Approved transportation for members of Louisiana's Medicaid managed-care plans, scheduled through your plan's transportation line.

Private-pay & self-scheduled

Direct, flat-rate booking for riders and families who want to schedule on their own terms — card on file, no cash needed.

Facility & recurring contracts

Reliable standing schedules for clinics, dialysis centers, and case managers who need a transportation partner they can count on.

Ambulatory service — and we say so plainly. IRide currently provides ambulatory transportation (curb-to-curb and door-to-door) for riders who can walk or self-transfer with minimal assistance. We do not yet offer wheelchair-van or stretcher service. If you're unsure what your loved one needs, call us and we'll help you find the right fit.

How it works

Three simple steps from your door to your appointment.

Every trip is scheduled, dispatched, and routed through MediRoutes — professional non-emergency medical transportation software that keeps our pickups on time and reliable.

1

Call to schedule

Reach our dispatch office to book your pickup. Medicaid riders can also schedule through their plan's transportation line.

2

On-time pickup

A courteous, professional driver arrives on schedule and gets you to your appointment safely and comfortably.

3

Safe ride home

When your appointment wraps up, call to let us know — we'll be there to take you back home.

Leadership

A family-owned company with the credentials to back it up.

IRide Transportation is led by a husband-and-wife team that pairs deep healthcare-systems expertise with decades of professional driving experience.

Latonya Auzenne

Latonya Auzenne

Co-Founder & President

Latonya brings a health-information and medical-billing background to the operational and compliance side of IRide, with a focus on accuracy, dignity, and community.

  • Honorary Doctorate
  • Associate Degree, Health Information Technology — Southern University Shreveport
  • DRG auditing professional
  • Napoleon Hill Certified Instructor — Napoleon Hill Foundation
  • Secretary, Black Chamber of Commerce of Southwest Louisiana
  • Co-author of five National #1 bestselling books
Cleveland Auzenne

Cleveland Auzenne

Co-Founder & VP, Fleet Operations

Cleveland leads fleet operations and driver standards, bringing a career of professional commercial driving and a commitment to safety on every trip.

  • Commercial Driver's License (CDL) with Hazmat endorsement
  • 20+ years of professional commercial driving experience
  • Vice President, Black Chamber of Commerce of Southwest Louisiana
  • Leads fleet safety, maintenance, and driver standards

Our story

The Auzennes have been moving St. Landry and Lafayette parishes to better health since 2016, when they launched their first transportation company and grew it into a trusted local name. In 2020 they relaunched as IRide Transportation — a new chapter with the same mission: remove the transportation barriers that stand between people and the care they need.

Community impact

In our rural parishes, a missed ride can mean a missed diagnosis.

Transportation is one of the most common reasons people miss or delay medical care — and missed appointments drive avoidable emergencies and higher costs across the whole system.

  • We keep care on schedule. Reliable rides mean fewer missed appointments, better-managed chronic conditions, and fewer trips to the ER.
  • We serve where access is hardest. Many of our riders live in rural parishes where public transit is limited or nonexistent.
  • We treat every rider with dignity. Courteous, trained drivers and a focus on comfort for seniors and patients managing serious conditions.

Our commitment, by the numbers

4 AM–8 PM
Available every weekday, plus weekends by appointment
25,000+
Trips completed for Louisiana riders
5 plans
Contracted across Louisiana's Medicaid managed-care network
Local
Owned and operated in Lafayette, serving St. Landry and Lafayette parishes
Community in action

Beyond transportation: showing up for our parishes.

From health fairs and civic partnerships to senior warmth giveaways and driver safety workshops, see how our team invests in the parishes we serve every day.

Medicaid partners

An approved provider for Louisiana's Medicaid health plans.

If you're a member of one of the plans below, call your plan's transportation line and request a ride with IRide Medical Transport.

Aetna Better Health
Member transportation
8779174150
AmeriHealth Caritas Louisiana
Member transportation
8889130364
Healthy Blue
Member transportation
8664301101
Anthem
Member transportation
8779178164
Louisiana Healthcare Connections
Member transportation
8553693723
Non-emergency medical transportation for Louisiana Medicaid is coordinated through the state's transportation broker. IRide is a participating provider in that network — your plan can dispatch your trip to us directly.
Credentials & compliance

Verified, certified, and contract-ready.

Everything a healthcare partner, case manager, or funder needs to confirm we're a legitimate, accountable provider.

Legal entity
IRide Transportation
Headquarters
Lafayette, Louisiana
Ownership
Co-owned by Latonya & Cleveland Auzenne
SAM.gov UEI
RPWFVGAHAKZ2
CAGE Code
9FM99
NAICS Codes
485991 · 485999
LA SEBD Certification
Cert #21176 · 2023

Standards we operate to

  • Louisiana Small & Emerging Business (SEBD) certified
  • Hudson Initiative certified
  • Policies aligned to NEMTAC® accreditation readiness
  • Member, The Transportation Alliance (TTA)
  • HIPAA-aware handling of rider information
  • Fully insured, regularly maintained commercial fleet
  • Compliant with Louisiana Medicaid NEMT requirements
For facilities & case managers

A transportation partner your discharge plan can count on.

Clinics, dialysis centers, hospitals, and case managers across St. Landry and Lafayette parishes rely on IRide for dependable, on-time non-emergency medical transportation — backed by more than 25,000 completed trips in Louisiana.

Standing orders & recurring rides

Set up repeating schedules for dialysis, treatment, and ongoing care so your patients never miss a session.

Discharge & day-of coordination

Call our dispatch office directly to arrange timely discharge pickups and same-day requests as they come up.

Simple facility invoicing

Straightforward billing and a single point of contact, so coordinating rides is one less thing on your plate.

Driver standards & compliance

Every IRide driver is screened and trained before they ever pick up a patient.

Background-checked
Drug-tested
CPR certified
Defensive driving trained
Child safety trained
HIPAA trained
Passenger assistance trained
Fully insured — COI available on request

We're glad to complete your facility's vendor credentialing, Business Associate Agreement, and Certificate of Insurance requirements. Please note: IRide currently provides ambulatory transportation only.

Become a partner facility

Tell us about your facility and we'll set up your account and a dedicated point of contact.

A member of our team will follow up to finalize your account.
Thank you — your partnership request is in. A member of our team will reach out to set up your facility's account. Prefer to talk now? Call 3378959784.
Service area

Proudly serving St. Landry and Lafayette parishes.

Based in Lafayette, we provide non-emergency medical transportation across St. Landry and Lafayette parishes.

Primary coverage
St. Landry ParishLafayette Parish

Not sure if we cover your area? Give us a call at 3378959784 — we'll let you know right away and help you schedule.

Private-pay booking

Request a private-pay ride.

Paying out of pocket or arranging a ride for a loved one? Send us the trip details and our dispatch office will call to confirm pricing and pickup. Prefer to talk now? Call 3378959784.

We'll call to confirm pricing and pickup. Your ride is finalized by phone.
Thanks — your ride request is in. Our dispatch office will call to confirm pricing and pickup. Need it sooner? Call 3378959784.
Careers

Drive for IRide.

We're always looking for courteous, dependable drivers who take pride in getting people to the care they need. Apply below and our team will follow up with next steps.

Requirements to drive with IRide

Valid driver's license
Chauffeur's license
Background check clearance
Defensive driving certificate
CPR / First Aid certification
Drug test results
PDF, DOC, DOCX, TXT, or RTF. A valid chauffeur's license and the items above are required for all driver positions.
A valid chauffeur's license, a clean driving record, and the certifications above are required for all driver positions.
Thanks for applying to drive with IRide! Our team will review your application and follow up with next steps. Questions? Call 3378959784.
Contact & dispatch

Ready when you are.

Booking is fast and personal — call our dispatch office or send a message and we'll take care of the rest.

Office
505 Loire Ave., Suite A
Lafayette, LA 70507
Hours
Mon–Fri: 4:00 AM – 8:00 PM
Sat–Sun: by appointment
We'll call you back at the number you leave. Need a ride now? Call 3378959784.
Thanks — your message is in. Our dispatch office will reach out shortly. Need it sooner? Call 3378959784.
IRide Transportation dispatch office card showing a branded van, phone 3378959784, email info@iridetrans.com, and website iridestransportation.com

Need a ride to your next appointment?

Call now — friendly dispatch, no app required.

Call 3378959784